Refund policy

Returns

ALL SALES ARE FINAL. 

We're happy to accept returns and exchanges within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. If your item has signs of wear and tear that are not a result of manufacturer damages or defects, we will not issue a refund. Customer is responsible for return postage. Please contact us at orders@ThePageCompany.com if you'd like to request a return or exchange and confirm eligibility. 

 

Please note that Digital products such as PDF planner downloads are final sale and not eligible for return.

Our warranty covers manufacturer damages or defects within 30 days of delivery. Damage must have occurred prior to delivery. For manufacturer damages or defects, please contact us at orders@ThePageCompany.com with a detailed description and photos of the item.

When you contact us, please be sure to include your name, phone number, item(s) ordered, and order number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days. Shipping fees are non-refundable and a $4.95 restocking fee will be applied.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ThePageCompany.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

Due to our quick and efficient shipping team, we cannot guarantee we will be able to cancel your order prior to shipment. It is the customer's responsibility to confirm everything before placing an order. As soon as an order is prepared for shipment, a return fee of $4.95 will be applied to the order if it is canceled.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.