Returns & Shipping
International orders are considered final sale, no exchanges or refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. If your item has signs of wear and tear that are not a result of manufacturer damages or defects, we will not issue a refund. We don't guarantee that we will receive your returned item and if for any reason it’s not received a claim needs to be made through the mailing carrier. It is the customers responsibility to file the claim.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days. Shipping fees are non-refundable and a $4.95 restocking fee will be applied.
Due to our quick and efficient shipping team, we cannot guarantee we will be able to cancel your order prior to shipment. It is the customer's responsibility to confirm everything before placing an order. As soon as an order is prepared for shipment, a return fee of $4.95 will be applied to the order if it is canceled.
Orders Within the United States, Damaged -
We work hard to make sure that you receive your item in the best condition. Unfortunately, once the item leaves our warehouse we cannot guarantee that things won’t happen in transit. If you are in the US and have not purchased an item that is Final Sale, that comes damaged…email us:
1. A picture/pictures of the damage
2. A picture of the package the product came in showing the barcode.
*Without this information we cannot submit an exchange for you
*International order, Damaged -
All orders shipped internationally are considered final sale. If you receive a damaged product you will need to reach out to your local mailing carrier and submit a claim. It is up to their discretion to approve the claim or not. If the claim is approved we can look at additional options from there.
Please contact us at email@example.com with any questions or concerns.
**Please note that dated materials such as calendars are not eligible for return. Gift Cards, ALL digital product downloads, and the Shelf Cooking Meal Plan are final sale and not eligible for return.
Our warranty covers manufacturer damages or defects within 30 days of delivery. Damage must have occurred prior to delivery. For manufacturer damages or defects, please contact us at firstname.lastname@example.org with a detailed description and photos of the item. In eligible cases, we will replace the defective item with a new item of the same product if available.
When you contact us, please be sure to include your name, phone number, item(s) ordered, photos, and order number.
Most orders ship within 7-10 business days.
Depending on where you live, the time it may take for your order to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unless otherwise indicated, all products are shipped via USPS service. Depending on your location within the US, it may take 7-10 days for delivery. Faster shipping options may be available at checkout.
The customer is responsible for paying for all shipping costs for returning items and shipping costs are non-refundable. We suggest that customers consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item and if for any reason it’s not received a claim needs to be made through the mailing carrier. As soon as the product leaves our warehouse, we do not have control over shipping of the carrier.
The Page Company is not responsible for unsuccessful deliveries caused by incorrect, or incomplete shipping address, including addresses that were undeliverable upon delivery. Non-delivery or additional shipping costs due to customer errors will be covered by the customer.
It is our policy that if an item is undeliverable by UPS, USPS, FedEx, or any other shipping carrier and remains in transit, that the customer reach out directly to the carrier with their tracking number and file a claim. Once the claim is received it is up to the carriers discretion to pay or not pay the claim.
We ship internationally to the following countries:
- New Zealand
Digital & Subscription Products
All digital and subscription products are delivered via email using the email you provided during check out. Please note it may take up to 30 minutes for your account to activate. All digital & subscription products are final sale.